Ask the Genie is built for revenue, support, and operations leaders who can’t afford a wrong answer — or a data incident. Here’s how we protect your data at every layer, from encryption and access control to infrastructure and compliance.
Your content belongs to you. Uploaded documents and data are processed solely to deliver the functionality you request, never used to train public AI models, and kept logically isolated between tenants.
Privacy is designed in, not bolted on. We collect the minimum data needed to run the service, are transparent about how it is used, and never sell personal data.
We run on hardened, reputable cloud infrastructure with defense-in-depth. Networks are segmented, systems are continuously patched, and everything is monitored around the clock.
Access to data is granted on a strict need-to-know basis. Both your team and ours operate under least-privilege, role-based controls with strong authentication.
Data is protected with strong, industry-standard cryptography at every stage — moving across the network and sitting at rest in storage.
We align our program with recognized frameworks and continually improve through audits, training, and disciplined engineering practices.
We welcome responsible disclosure. If you believe you’ve found a security issue, please email security@askthegenie.ai and we’ll respond promptly. For data-processing agreements or a copy of our compliance reports, contact support@askthegenie.ai.
