Ask the Genie (“Ask the Genie,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, applications, and services (collectively, the “Services”).
By using Ask the Genie, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Name, email address, company name, job title
- Account credentials
- Billing and payment information (processed via third-party payment processors Stripe)
- Uploaded documents, files, and content
- Communications with us (support requests, feedback, inquiries)
1.2 Information Collected Automatically
When you access our Services, we may automatically collect:
- IP address, browser type, operating system
- Device identifiers
- Usage data (pages viewed, features used, time spent)
- Log files and diagnostic data
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
- Authentication providers (e.g., Google, Microsoft)
- Payment processors
- Analytics and monitoring tools
- Enterprise integrations enabled by you (e.g., CRM, document systems)
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our Services
- Process transactions and manage subscriptions
- Improve product functionality and user experience
- Enable AI-driven responses based on user-provided content
- Communicate service updates, security alerts, and support messages
- Detect, prevent, and address fraud, abuse, or security incidents
- Comply with legal and regulatory obligations
We do not sell your personal data.
3. Use of AI and Uploaded Content
- Uploaded documents and data are processed solely to provide requested functionality.
- Your content is not used to train public AI models.
- Data isolation is maintained between users.
- You retain ownership of your uploaded content.
4. Data Sharing and Disclosure
We may share information only in the following circumstances:
- With trusted service providers acting on our behalf (hosting, analytics, payments)
- To comply with legal obligations, court orders, or lawful requests
- To protect the rights, property, or safety of Ask the Genie or users
- In connection with a merger, acquisition, or sale of assets
All vendors are contractually obligated to protect your data.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or regulatory requirements
Upon account termination, data is deleted or anonymized according to our retention policies, unless otherwise required by law.
6. Security Measures
We implement industry-standard security measures, including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular monitoring and vulnerability assessments
However, no method of transmission over the internet is 100% secure.
7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
Requests can be submitted to: privacy@askthegenie.ai
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Improve performance and analytics
- Remember preferences
You can control cookies through your browser settings.
9. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
10. Children’s Privacy
Ask the Genie is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
12. Contact Us
For questions or concerns regarding this Privacy Policy, contact us at: