What permissions does Ask the Genie request from Slack?

Ask the Genie requests only the permissions required for AI-powered knowledge retrieval and collaboration, such as reading Slack conversations, shared files, canvases, channel information, and user information, searching authorized Slack content, sending AI-generated messages, and reading and managing reactions.

How do I connect Slack to Ask the Genie?

Sign in to Ask the Genie, open Connectors, locate the Slack connector and click Connect, select your Slack workspace, review the requested permissions, and click Allow. Slack then appears as Connected in the Connectors dashboard.

What happens to my data if I disconnect or uninstall Slack?

Disconnecting or uninstalling Slack revokes access and stops future synchronization, so new Slack content is no longer available in Ask the Genie. Previously indexed information and generated insights may remain available according to your organization’s data retention settings unless deleted by an administrator.

Is my Slack data used to train AI models?

No. Customer data is processed only for authorized requests and is not used to train public AI models without explicit permission. OAuth is used to connect securely, and access tokens are encrypted and securely stored.

Ask the Genie

Overview

Ask the Genie is an AI-powered enterprise assistant that connects Slack, Gmail, Outlook, Salesforce, HubSpot, and other business systems into a unified knowledge platform.

With Ask the Genie, users can:

Search and retrieve information from Slack using natural language.
Ask questions across Slack conversations, documents, emails, meetings, and CRM systems.
Receive AI-generated answers with source citations.
Organize content into workspaces for teams and departments.
Access business knowledge from multiple connected systems in a single interface.

Prerequisites

Before connecting Slack to Ask the Genie, ensure that:

You have an active Ask the Genie account.
You have a Slack workspace.
You have permission to install applications in your Slack workspace.
You have access to the Ask the Genie administration portal.

Install the Integration

Follow these six steps to authorize Ask the Genie to access your Slack data.

Sign in to Ask the Genie

Open Ask the Genie and sign in using your account credentials.

Ask the Genie sign-in page with Continue with Google and Continue with Microsoft options — Step 1 — Sign in to your Ask the Genie account.

Navigate to Connectors

Open the navigation menu and select Connectors.

Ask the Genie Connectors dashboard listing available integrations including Slack — Step 2 — The Connectors dashboard.

Select Slack

Locate the Slack connector and click Connect.

Slack connector dialog in Ask the Genie describing access to messages, canvases, threads, and channel history with a Connect button — Step 3 — The Slack connector card.

Choose your Slack workspace

After clicking Connect, you will be redirected to Slack. Select the Slack workspace you want to connect and review the requested permissions.

Slack authorization screen prompting the user to allow the Ask the Genie app to access Slack, with a workspace selector — Step 4 — Choose the Slack workspace to connect.

Review permissions

Ask the Genie requests only the permissions required to provide AI-powered knowledge retrieval and collaboration. Requested permissions may include:

Read Slack conversations
Read shared files
Read Slack canvases
Read channel information
Read user information
Search authorized Slack content
Send AI-generated messages
Read and manage reactions

Review the requested permissions carefully, then click Allow.

Connection complete

After successful authorization:

You will be redirected back to Ask the Genie.
Slack will appear as Connected in the Connectors dashboard.

Ask the Genie Connectors dashboard showing Slack with a Connected status — Step 6 — Slack now shows as Connected.

ConnectedOnce Slack shows as Connected, continue to configuration to make its data available inside a workspace.

Configure the Integration

Verify the Slack connection

Navigate to Connectors.
Confirm Slack displays a Connected status.

Ask the Genie Connectors settings page showing Slack with a Connected status alongside other integrations — Confirm Slack displays a Connected status in the Connectors dashboard.

Configure workspace access

Navigate to Workspaces.
Create a new workspace or open an existing workspace.
Assign the connected Slack data source to the workspace.

Configure data sources

Within the workspace, select which connected systems should be available. Examples:

Slack
Gmail
Outlook
HubSpot
Salesforce
Fathom
Fireflies

Workspace connector panel with Slack toggled on alongside Hubspot, Fathom, Outlook, Fireflies, and Gmail — Toggle which connected systems are available as data sources for the workspace.

Using Ask the Genie

After setup is complete, users can begin asking questions using natural language.

Slack questions

Summarize today's engineering discussion.
What decisions were made during yesterday's product meeting?
Find messages related to Project Phoenix.
Show files shared in the marketing channel.
Which channels discussed the new product launch?

Cross-platform questions

Show the latest HubSpot opportunity discussed in Slack.
Summarize customer feedback from Slack and Salesforce.
Find meeting notes mentioning Project Alpha.
Search documents related to customer onboarding.

Example AI response

Ask the Genie retrieves information from connected systems and generates a consolidated answer. The response may include conversation summaries, Slack messages, shared files, canvas information, related business records, and source citations.

Ask the Genie answering a Slack query about channels with details and a permalink source — Example — a Slack query answered with citations.

Citations & Sources

Ask the Genie provides citations whenever source information is available. Sources may include:

Slack conversations
Slack Canvases
Shared Slack files
SharePoint documents
Emails
Meeting transcripts
HubSpot CRM
Salesforce

An Ask the Genie answer showing the Slack search tool call and the source results it cited — Every answer links back to its sources.

Disconnecting Slack

Important

Disconnecting Slack prevents Ask the Genie from accessing new Slack data.

Existing indexed information may remain available according to your organization's data retention settings.

Disconnect steps

Navigate to Connectors.
Locate Slack.
Click Disconnect.
Confirm the action.

Disconnect Slack confirmation dialog in the Ask the Genie Connectors dashboard — Disconnecting the Slack connector.

Uninstalling the Integration

To completely remove Ask the Genie from Slack:

Open your Slack workspace.
Navigate to Apps or Manage Apps.
Locate Ask the Genie.
Remove or uninstall the application.
Confirm the removal.

Data impact of uninstalling

Before uninstalling, consider the following:

Slack access permissions will be revoked.
Future synchronization will stop.
New Slack content will no longer be available in Ask the Genie.
Previously generated conversations and AI insights may remain available unless deleted by an administrator.

Privacy & Security

Ask the Genie is designed with enterprise security and privacy in mind.

OAuth authentication is used to securely connect your Slack workspace.
Access tokens are encrypted and securely stored.
Customer data is processed only for authorized requests.
Customer data is not used to train public AI models without explicit permission.

For additional information, refer to:

Privacy Policy
Terms of Service
Security Documentation

Troubleshooting

Issue	What to check
Slack does not appear connected	Verify that authorization completed successfully. Confirm the correct Slack workspace was selected. Reconnect the integration if necessary.
No Slack results returned	Confirm that required permissions were granted and that the workspace includes the Slack connector as a data source.
Access issues	Contact your Ask the Genie administrator if you experience permission-related issues.

Support

For assistance with installation, configuration, or troubleshooting:

Email supportsupport@askthegenie.ai