Jira Cloud Connector Setup Guide

Overview

This guide explains how to connect Jira Cloud with Ask the Genie, complete the one-time Atlassian administrator authorization, and finish the user login flow.

Once connected, users can:

Search and retrieve Jira work items using natural language.
Ask questions across Jira alongside your other connected business systems.
Receive AI-generated answers with source citations.
Access Jira data from a single unified interface.

Prerequisites

Before connecting Jira Cloud to Ask the Genie, ensure the following are in place:

Requirement	Details
Ask the Genie	Active account
Jira Cloud	Active Jira Cloud site
Administrator	Atlassian Organization Admin
Time	~2 minutes

Connect Jira from AskTheGenie

Follow these steps to start the Jira Cloud connection.

Open the Ask the Genie Dashboard

Sign in to Ask the Genie and open your dashboard.

Navigate to Settings → Connectors

Open Settings and select Connectors.

Ask the Genie Connectors dashboard listing available integrations including Jira — Step 2 — The Connectors dashboard.

Locate the Jira connector and click Connect

Find the Jira connector in the list and click Connect.

Jira connector card with a Connect button in the Ask the Genie Connectors dashboard — Step 3 — The Jira connector card.

Redirect to Atlassian login

You will be redirected to Atlassian to sign in and authorize access.

Atlassian login screen prompting the user to sign in to authorize Ask the Genie — Step 4 — Sign in at the Atlassian login screen.

Administrator Authorization

If your organization has not yet authorized Ask the Genie, Atlassian displays an authorization message. An Atlassian organization administrator must complete the one-time setup in the next section before the connection can proceed.

Atlassian authorization message indicating administrator approval is required for Ask the Genie — Atlassian shows an authorization message when admin approval is required.

Administrator Setup

An Atlassian organization administrator completes the following one-time steps.

Sign in to the Atlassian admin console

Log in to admin.atlassian.com.

The Atlassian administration console at admin.atlassian.com — Step 1 — Sign in to the Atlassian admin console.

Open Rovo → Rovo MCP Server → Domains

Navigate to Rovo → Rovo MCP Server → Domains.

The Rovo MCP Server Domains settings page in the Atlassian admin console — Step 2 — Open the Rovo MCP Server Domains settings.

Click Add Domain

Click Add Domain to register a new allowed domain.

The Add Domain button on the Rovo MCP Server Domains page — Step 3 — Click Add Domain.

Enter the Ask the Genie domain

Enter the following domain pattern:

https://*.askthegenie.ai/**

Verify the domain is added

Confirm the domain appears in the list and was added successfully.

The Rovo MCP Server Domains list confirming the Ask the Genie domain was added successfully — Step 5 — Verify the domain was added successfully.

Complete the Connection

Return to Ask the Genie and click Connect Jira again.
Review the requested permissions and click Accept.

Atlassian permissions consent screen for Ask the Genie with an Accept button — Review the requested permissions and click Accept.

Verify Connection

The Jira connector should display Connected, and users can begin using Jira features from Ask the Genie.

Ask the Genie Connectors dashboard showing Jira with a Connected status — Jira now shows as Connected.

ConnectedOnce Jira shows as Connected, users can start asking questions about their Jira work items inside Ask the Genie.

Troubleshooting

Issue	What to check
Administrator authorization required	Verify the callback URL includes `https://.askthegenie.ai/*`, then retry using a new browser session.
Access denied	Grant the user a Jira license and access to the Jira site.
IP allowlisting	Ensure requests originate from approved IP addresses.

Permissions Requested

Permission	Purpose
Jira Read	View work items
Jira Write	Update work items
User Identity	Authenticate the user

Support

For assistance with installation, configuration, or troubleshooting:

Email supportsupport@askthegenie.ai